SEATTLE--(BUSINESS WIRE)--Global cloud communications platform Infobip has launched AI Hub, a comprehensive artificial intelligence (AI) overhaul of its platform to help businesses to create seamless ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. One sure way to alienate a customer is to miss expectations.

HubSpot announced the fourth relaunch of its Service Hub, offering up new help desk customization, improved feedback collection tools and more. CRM platform Hubspot announced the launch of its new and ...

Professional certifications are pivotal for customer service and contact center professionals aiming to enhance their expertise, credibility and career prospects. From frontline customer service ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More HubSpot is launching a litany of AI-powered features for its sales and ...

HubSpot Service Hub has a great feature set and ticketing management system, but it may not suit those who already use a CRM. Why you can trust TechRadar We spend hours testing every product or ...

Customer Service: It's Everybody's Job—Managing and Providing Exceptional Customer Service is a workshop designed to help all employees recognize and take responsibility for serving internal and ...

After conducting most business virtually for the better part of two years, Boulder on Thursday will restore in-person options for several services in a newly consolidated customer service hub. The ...