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Intelligent Call Routing: The Tech Behind Faster, Smarter Call Centers Your email has been sent Key takeaways Intelligent call routing uses customer relationship management (CRM) context, agent state, ...

Vector databases are blowing up with massive funding rounds from Weaviate, Pinecone, and Chroma—but what exactly are they? At their core, vectors are just arrays of numbers that represent things like ...

Support our Mission. We independently test each product we recommend. When you buy through our links, we may earn a commission. The 7-wood isn’t a club you’ll find in every golfer’s bag but that’s ...

Marc Santos is a Guides Staff Writer from the Philippines. He's a seasoned writer with over four years of industry experience, and he is an enjoyer of all things difficult in gaming. If Marc's not ...

Microsoft Teams Direct Routing allows you to integrate your existing telephone system with Teams so you can keep your business telephone numbers. Teams is an indispensable tool for hybrid work ...