阿里妹导读文章内容基于作者个人技术实践与独立思考，旨在分享经验，仅代表个人观点。背景近几年，随着基模能力的快速升级与迭代，Agent 领域迎来了爆发式的增长。特别是近期，像 Cloud Code、Codex、OpenClaw、Hermes ...

RightNow Technologies has gone deep with contact center functionality in November 08, the latest quarterly update of its flagship Software as a Service CRM application. The new version builds on ...

Altitude Software and Spanlink Communications today announced a partnership that enables Spanlink to resell Altitude's agent script development tools and unified desktop solution. These offerings ...

Through a partnership announced today, Jacada Agent Scripting solutions will be available through a new strategic partnership with Collab, a European multimedia contact center provider fully based on ...

AMP is the Industry’s First Generative AI Agent Management Platform that Makes Customer Service Calls as Easy as Talking to a Friend Parloa’s innovative AI Agent Management Platform (AMP) ushers in a ...

Salesforce first sought to tackle AI agent sprawl last year with Agent Fabric, a suite of capabilities and tools inside its MuleSoft AnyPoint Platform. Now, it’s seeking to further rein in unruly AI ...