Add Yahoo as a preferred source to see more of our stories on Google. Stanford University (Hoover Tower depicted on campus March 2020 in Palo Alto, Calif.) research on the use of LLM chatbots will be ...

Since early chatbots were first conceived more than 50 years go, they have become increasingly sophisticated – in large part, thanks to the development of artificial intelligence (AI) technology. They ...

Artificial intelligence is rapidly becoming more common in day-to-day life, from scrolling social media to ordering fast food ...

Hundreds of millions of people chat with OpenAI’s ChatGPT and other artificial intelligence chatbots each week, but there is growing concern that spending hours with the tools can lead some people ...

More and more, especially younger people are turning to AI chatbots to talk about personal and mental health struggles. Experts say it is a social experiment now unfolding on a massive scale.

More and more people are using artificial intelligence chatbots and there have been some troubling stories about some of those interactions. Kashmir Hill, technology reporter for The New York Times, ...

When Jake Moffatt's grandmother died in 2022, he booked a flight to her funeral on Air Canada, hoping to use their bereavement travel discounts. Air Canada's customer service chatbot told Moffatt he ...

July 14 (UPI) --A recent study by Stanford University offers a warning that therapy chatbots could pose a substantial safety risk to users suffering from mental health issues. The Stanford research ...

5 Chatbot Call Center Examples +3 Times You Need a Human Your email has been sent A balanced chatbot call center strategy can drive efficiency and brand loyalty but overdoing it can backfire. See ...

People with mental illness who use AI chatbots risk experiencing a worsening of their condition. This is shown by a new study published in the journal Acta Psychiatrica Scandinavica. The researchers ...