Crave can exclusively reveal the malaise at the heart of O2 customer support. The mobile network's problems, we have discovered, stem from a peculiar recruitment policy -- namely offering employment ...

O2 has announced plans to introduce an AI capable of performing the same job as customer service staff. The voice recognition system, which is called Aura, was unveiled by the mobile operator’s parent ...

A warning has been sounded after O2 "closed accounts" having mistakenly deemed phone orders as fraudulent. The telecoms giant faced criticism from a disgruntled customer who shared their experience ...

O2 customers have been put on alert as the network announces it is scrapping a vital service this month. The leading mobile phone operator has confirmed that its Pay-As-You-Go (PAYG) Mobile Broadband ...