Market pressures, competitive differentiators, customer service expectations and new capabilities are just a few of the reasons that insurers are sprinting to enable new technologies and processes ...

The first two phases of the project incorporated in-depth data analysis, benchmarking exercises, stakeholders interviews, and establishing working groups to understand the current state and potential ...

Phase 1: Define the Future promotes a collective understanding and approach on the overall engagement. Phase 1 included an extensive data collection process and gathering insights from stakeholders ...

Temporary teams can build new systems, but permanent ones can both develop them and manage them after launch. by Ryan Nelson and Thomas H. Davenport In 2011, The New York Times was facing declines in ...