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Zendesk announced on March 11 that it entered into a definitive agreement to acquire Forethought, an AI customer experience company. The transaction aims to expand Zendesk's AI agent offering on its ...

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Customer service software giant Zendesk has entered into a definitive agreement to acquire Forethought as it looks to boost the capabilities of its artificial intelligence (AI) agents, which the ...

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Proposed acquisition positions Zendesk to lead the agentic service era, projecting 2026 as the year AI agents will surpass human service SAN FRANCISCO, March 11, 2026 /PRNewswire/ -- Zendesk expects ...

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SAN FRANCISCO, March 11, 2026 /PRNewswire/ -- Zendesk expects autonomous AI to handle more service interactions than humans this year, marking a structural shift in customer service. To lead this ...