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What do you think matters more on a service call, the fix or how it’s explained? The industry trains people how systems work. It barely trains them how people work. And when communication isn’t trained, value stays hidden, even when the expertise is real. If technical skill were enough, every great problem solver would be a top performer. #technicianlife #homeservice #customerservice #communicationtraining #fieldservice #ServiceExcellence #leadershipdevelopment #salespsychology | Service Excelle
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