Just over 300 complaints were made against estate agents and other licensed property service providers last year. Only nine of these resulted in min­or sanctions, such as a warning being issued, according to the Property Services Regulatory Authority (PSRA). Of the 304 complaints processed, 213 needed no further action because the PSRA found no improper conduct had occurred or because they were not under the remit of the statutory body. A large number related to customers dissatisfied with the s